Our portfolio is agile and flexible, and our clients choose the services or solutions they require.
We are available to our clients around the clock, and our 95% customer satisfaction index rating says it all about our commitment to service excellence.
Field support teams
We deliver first- and second-line support through our service desk teams. Calls not resolved by our service desk teams are routed to our field support teams, situated across South Africa.
For large customers, we have field support teams based at client sites. We also have hybrid teams that support various clients, and travel to client sites to provide on-site support.
Our walk-in centres, called Tech Lounges, offer support that vastly improves our clients' experience. They can also be used to introduce users to planned technology roll-outs, teach them about technology innovations, and let them experiment with new devices and operating systems.