Service offerings

At Nkgwete IT Solutions, we offer our clients a full suite of managed IT outsource services, segmented into support and tools, and provided by our highly trained staff complement.


Our portfolio is agile and flexible, and our clients choose the services or solutions they require.

We are available to our clients around the clock, and our 95% customer satisfaction index rating says it all about our commitment to service excellence.


Service desk

Our IT service desk assists customers to resolve incidents and manage service requests. It is a single point of contact, and it provides first- and second-line remote support using advanced tools.

On-site visits

On-site support is our second point of escalation for incident resolution, service requests and connectivity issues.

IT governance and audits

Internal audit assesses the effectiveness of IT governance components, and provides assurance that principles and practices are being followed and work as intended.


Secure managed network

We assist our clients to configure, monitor and maintain reliable networks, ensuring connectivity between people, their devices and the software applications they use.

Remote monitoring and management

Remote monitoring and management (RMM) allows for supervision and control over IT systems by our support technicians, to administer patches, install updates and software, and much more – all on a single, centralised dashboard.

Anti-malware protection

Our adaptive anti-malware software program aims to protect IT systems and individual computers from malicious software, or malware.

Email and web security

We recommend the comprehensive Microsoft suite of software tools and services for office documentation, communication and management tasks. We assist clients to identify those subscriptions that best meet their needs.

Security training and phishing

Our security awareness training programmes are designed to prevent and mitigate user risk, and help clients’ teams understand vulnerabilities and threats to their business operations, and how they can prevent information security breaches.

Field support teams

We deliver first- and second-line support through our service desk teams. Calls not resolved by our service desk teams are routed to our field support teams, situated across South Africa.

For large customers, we have field support teams based at client sites. We also have hybrid teams that support various clients, and travel to client sites to provide on-site support.

Walk-in centres

Our walk-in centres, called Tech Lounges, offer support that vastly improves our clients' experience. They can also be used to introduce users to planned technology roll-outs, teach them about technology innovations, and let them experiment with new devices and operating systems.

Experience matters