Service offerings

At Nkgwete IT Solutions, we offer our clients a full suite of managed IT outsource services, segmented into support and tools, and provided by our highly trained staff complement.

Remote monitoring and management

Remote monitoring and management (RMM) allows for supervision and control over IT systems by our support technicians, to administer patches, install updates and software, and much more – all on a single, centralised dashboard.

Here are some of the things our RMM software does:

  • Gathers data about a client’s software, hardware or network

  • Monitors multiple client endpoints concurrently

  • Sends collected information to the managed service provider

  • Creates alerts and tickets when issues arise

  • Automates back-up

  • Automates and schedules routine maintenance tasks

  • Secures systems