Are your most critical users losing productivity waiting for IT to respond?
Senior executives and power users often need faster, more personal, and uninterrupted support. Traditional ticket queues can slow them down, impacting high-value decisions and performance.
40
Reduced time-to-fix for VIP users
30
Increase in satisfaction scores among executive users
35
Reduced productivity loss from IT issues.
Solution offering overview
Our Walk-in Centre and VIP Support service ensures your most valuable employees and nearby staff receive priority assistance when and where they need it:
Walk-in Centre: A physical location where employees can drop in for instant support, device handovers, or troubleshooting—minimising disruptions and improving turnaround time.
VIP Support: White-glove, personalised IT support for senior leaders and high-demand users, including dedicated support staff, priority queuing, and remote or in-person service as required.
Proactive Service: Scheduled check-ins, device health assessments, and concierge-style care ensure executives stay productive and protected.
Key Differentiators
Proven experience managing VIP and executive support across regulated industries.
Certified engineers trained in emotional intelligence and discretion.
Customisable service tiers to meet your internal user segmentation strategy.
Embedded reporting to show ROI and value delivered to senior stakeholders.