Are unresolved IT issues causing downtime and frustrating your team? Without a reliable IT Service Desk, are you concerned about staying on top of requests and security risks?
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Reduce downtime with an efficient IT service desk
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Increase productivity by reducing IT related interruptions
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Shorten issue resolution time with a highly skilled IT Service desk
Solution offering overview
Nkgwete’s IT Service Desk is the single point of contact for all end-user IT issues, requests, and queries. From password resets and application troubleshooting to device support and escalations, we ensure your teams get the help they need — fast.
Available through WhatsApp ChatBot, phone, or email, our Service Desk is fully integrated with field support teams for rapid resolution when on-site help is needed.
Key Differentiators
Speed with Accountability
- "Back to work in 60 minutes — guaranteed."
- We focus on rapid resolution with clear SLAs and escalation paths.
Certified Technical Talent at Scale
- Largest pool of A+ and N+ certified engineers in Africa
- Our team is trained not only in tech, but also in emotional intelligence and self-mastery.
Integrated Field Support
- Seamless handoff from service desk to on-site technicians
- Unique integration with our national field services ensures issues don’t get stuck in queues.
Built for Complex, Regulated Environments
- Proven performance in highly governed public and private sector environments
- ISO 9001, 45001, and 22301 certified, and POPIA-aligned.
11 Years of Service Maturity
- Refined processes and metrics developed over a decade
- We know what works, and we deliver it consistently.