Are your remote locations left stranded when IT issues arise and no skilled hands are nearby to help?
82
Of on-site issues resolved within the first technician visit
60
Reduction in average downtime across distributed sites
4
Faster mean time to resolution compared to courier-based models
Solution offering overview
Our Smart Hands and Feet service gives your IT team the ability to resolve physical infrastructure issues fast, wherever they occur. With skilled technicians on-call across the country, we act as your local IT presence, extending your capabilities without the cost and complexity of hiring regionally. Whether it’s installing equipment, troubleshooting outages, or assisting with user setup, we’re there—right, on-time, every time.
Key Differentiators
National Reach, Local Response
- Our wide technician network ensures presence across South Africa, even in remote or rural areas
Certified & EQ-Trained Technicians
- Not just technical skills — our field engineers are trained in emotional intelligence for better on-site interactions
Proven in Highly Regulated Environments
- 11+ years of experience supporting banks, SOEs, and enterprises with strict uptime and governance requirements
Backed by SLA & Reporting
- Every action is traceable and benchmarked for quality
11 Years of Service Maturity
- Refined processes and metrics developed over a decade
- We know what works, and we deliver it consistently.